INFOGRAPHIC that these employees would consider leaving the government organisation if they didn ’ t enjoy seamless digital experiences .
The role of the public sector CIO is shifting
As CIOs are consulted on significant strategic decisions that affect recruitment and productivity , they ’ re expected to adopt a more prominent role within the leadership team . Eighty-one percent of public sector decision-makers surveyed acknowledge the increasing relevance of IT within their organisation ’ s leadership team . In addition , 89 % of the respondents agree that IT is more responsible for driving innovation now than it was three years ago . In effect , the pressure is on IT and its leaders , to make smart investments and implement technologies that will support the cause and mission rather than adding extra complexity .
THE SURVEY FOUND THAT THE CLOUD ( 44 %), AI ( 38 %) AND AUTOMATION ( 33 %) WILL BECOME MISSION-CRITICAL PRIORITIES OVER THE NEXT 18 MONTHS .
Decision-makers express a heightened interest in AI and cloud
Separate research on government digitisation from Deloitte says that the ultimate aim of governments must be from ‘ doing ’ digital to ‘ being ’ digital , which means ‘ the human experience is elevated . Human-centred design and advanced technologies like AI , cyber and cloud are used to radically improve service delivery by transforming government operating models ’. McKinsey agrees , stating that ‘ by digitising processes and making organisational changes , governments can enhance services , save money and improve citizens ’ quality of life ’, and the Global Government Forum names Digital Transformation as one of the top four priorities for 2024 .
This aligns with Riverbed ’ s findings – as 80 % of public sector leaders surveyed are planning to accelerate digital experience adoption and implementation . Additionally , the survey found that the cloud ( 44 %), AI ( 38 %) and automation ( 33 %) will become mission-critical priorities over the next 18 months . Unified observability uniquely fuses all these technologies while providing holistic visibility across physical and virtual environments , plus additional productivity-boosting functionality though AI and automation . Eighty-eight percent of the leaders surveyed agree that unified observability is important ( 45 % critically important ) to deliver DEX , and 87 % say there must be greater investment in unified observability solutions that provide actionable insights for better employee and customer digital experience . x www . intelligentcxo . com
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