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Riverbed survey reveals public sector has renewed focus on empowering employees and citizens using tech
Riverbed , a leader in unified observability , announced findings for the public sector from its Global Digital Employee Experience ( DEX ) Survey . The report reveals that government agencies are transforming to improve the digital experience for employees and citizens , allowing them to achieve key goals – for example , unleashing staff productivity , recruiting and retaining talent in the public sector and delivering on the mission . This transformation is also proving critical in overcoming the sector ’ s many challenges , including the acceleration of hybrid and skills shortages as the workplace and workforce shifts at an unprecedented pace .
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Evolution at the speed of today ’ s employees
Every industry is facing a talent shortage , and the public sector is no exception . As longerstanding staff members retire , a new generation of digitally native Millennial and Gen Z workers enter , with even higher expectations of their technology and the digital experience . In fact , 86 % of the public sector leaders surveyed believe they ’ ll need to provide more advanced digital experiences as a fresh generation of employees enter the workforce .
New investments areas include unified observability platforms , which can deliver exceptional DEX by providing visibility , AI and actionable insight into entire infrastructures ; 74 % of IT respondents in government believe unified observability with greater automation can help close the skills gap . Additionally , new investments are expected to support the hybrid workforce , as 49 % of public sector employees operate in a hybrid model and 92 % of public sector leaders surveyed say hybrid working enhances their ability to recruit talent and remain competitive in the future . As a result , 83 % of public sector leaders who responded to the survey plan to invest in technology over the next 12 – 18 months to support this hybrid workforce .
Enhanced digital experiences aren ’ t simply considered a nice-to-have either . The survey showed that 58 % of leaders in the public sector believe there would be disruptive or reputational impact on their organisation if the DEX needs of younger generations aren ’ t met , while 63 % agree
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