BUSINESS INSIGHTS
Three moderators, Lelani Lewis, Willa Stoutenbeek and Justin Halsall, led the conversations, and the topics of the day were‘ Transforming service with AI’ and‘ Modernising the Agent Experience’. volumes are increasing and becoming further dispersed across channels and platforms. In addition, customers are expecting interactions that are fast, personalised and multi-modal.
and average handle time( 87 %), ensuring faster responses. The technology enables scalable, personalised interactions, with 90 % of leaders surveyed stating that AI enhances customer experiences.
The first topic, Transforming Service with AI, explored how customer interaction
According to Zendesk’ s recent AI Impact Study, AI improves first reply time( 80 %)
Attendees at the CX Workshop discussed how AI is helping their organisations www. intelligentcxo. com
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