BUSINESS INSIGHTS
Harnessing AI for customer service excellence
AI is revolutionising customer service through enhanced personalisation, improved efficiency and agent productivity. At an exclusive CX workshop in Amsterdam, industry leaders explored how AI-powered innovations are reshaping customer interactions and operational strategies. Hosted by Lynchpin Media and Zendesk, the event provided key insights into AI’ s impact on service transformation and the evolving role of agents.
AI advancements are transforming customer service – from highly personalised interactions and assistance to a deeper understanding of customer trends and optimised internal processes. Many organisations are capitalising on this technology to deliver truly exceptional CX.
However, this technology is constantly evolving and while organisations are keen to adopt AI tools to positively impact the customer experience, it can be difficult to know where to start in building an AI strategy for customer service.
This was the theme of an exclusive, invite-only CX workshop hosted by Lynchpin Media in partnership with Zendesk in Amsterdam. The event provided a unique opportunity to share key business challenges, experiences and insights around the use of AI in customer management.
Hosted by Frans Reichardt, a renowned global speaker, trainer and author in the field of customer experience also known as The Customer Listener, the event took place at A’ DAM tower with attendees having the opportunity to network over coffee and pastries before the workshop sessions started.
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