FEATURE
Next day delivery expectations
Amazon Prime set a precedent for customers to expect their parcels at shockingly fast rates . With its one-of-a-kind membership , customers could expect to see their deliveries within the next day or in some cases , on the same day .
It has now become commonplace with next day delivery options becoming an expectation rather than a rare luxury . Shipping companies now more frequently offer quicker delivery time , resulting in customer expectations growing and shaping their habits .
However , it is no surprise that next day delivery results in high satisfaction rates . A survey conducted in 2024 reported that 80 % of customers reported higher satisfaction levels when they had same day or next day delivery options . delivery with high operational fees and in order to combat this , leaders are having to increase the prices of their products .
However , this has proved to be worth it due to the popularity around next day delivery . Customers do not mind paying a little extra if it also provides convenience and peace of mind , knowing their parcels are on the way .
Technology first to provide enhanced customer services
At the forefront of every e-commerce organisation , customer service is vital in order to achieve success and ensure that people continue to use their services . With next day delivery becoming a norm in the shipping industry , technology has rapidly advanced to provide faster , seamless delivery services .
This has been a challenge for business leaders . It is certainly not cheap to implement next day
There are many new methods such as drone delivery , local drop points and real-time tracking ,
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