FEATURE
HOW BUSINESS LEADERS ARE SOLVING NEW SHIPPING AND DELIVERY DEMANDS
Next day delivery was once seen as an expensive optional extra , but not so much anymore with many customers choosing this efficient and cost-effective option . Customers ’ demands have changed since the pandemic , particularly with regards to e-commerce . Jon White , Chief Commerical Officer EMEA of InXpress , explores these changes and how companies can keep up with demands .
Next day delivery is no longer a nice to have , it ’ s now the new norm . The volume of parcels in the UK has increased over 50 % from pre-pandemic levels with e-commerce on the rise . These recent shifts in habits are causing challenges for businesses to keep up with the growing demand , with online retailers sending out packages at unimaginable speed . E-commerce and delivery-based businesses have been adjusting to this transition of expectations and finding new ways to keep up with their competitors , all while focusing on keeping their customers happy and satisfied .
With people opting to order goods online more than ever before , shipping and delivery demands have changed to adapt to new consumer behaviours . Business leaders are turning to various technology and automation methods , along with enhanced customer services to help smooth out these growing pains .
The lasting effects of the pandemic
COVID-19 has left an impact on the shipping and delivery industry that business leaders are still trying to grapple with . The pandemic has caused disruptions in the supply chain because of the unprecedented situation , leaving companies unable to fulfil their orders on time and exposing supply chain vulnerabilities that may not have been noticeable before .
Customer habits changed during the pandemic , resulting in more people ordering online . With
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