BUSINESS PROFILE customers to develop the skills of their sales and support teams – so , of course , we ’ re big fans !
Listening is a key attribute to this . We always strive to remain at the cutting edge of our sector . This means looking outward and listening to everyone around the table . We are a platform for everyone , so internally , we need to be listening to everyone .
I am , of course , going to tell you that tech is a great enabler of skills-building and knowledge . But it is ! And we make sure we ’ re equipping teams with the very best , including solutions from our partners , HubSpot and Salesforce .
How do you work with other executives within the C-suite to make sure your voice is heard ?
When you ’ re as obsessed with the customer as we are , you have to create an environment where everyone ’ s voice can be heard . At Aircall , this means maximising our levels of communication , as well as the confidence of our people to contribute ideas .
What unites them all is a focus on the challenges facing businesses and solving them in today ’ s tough climate .
What has your career looked like so far ?
I began my career about as far away from Aircall as you can get . After graduating from HEC School of Management in Paris , I worked at The Boston Consulting Group and multinational steel manufacturing corporation , ArcelorMittal .
It was working in these large enterprises where I saw the need for businesses to better connect with their customers . I found myself more excited about delivering the solution for this than the role I was in ! This eventually led me to enter the crazy world of start-ups and create Aircall alongside my Co-founders , Jonathan Anguelov and Pierre- Baptiste Béchu .
How do you equip your staff with skills and knowledge ?
Empowerment is a big thing in the workplace . I want Aircall ’ s employees to always have access to new skills and knowledge , thanks to regular coaching or training . We do a lot to encourage our
I want my voice to be heard just as much as anyone else ’ s . This is particularly true right now , when Aircall is set to continue its sustainable growth ambitions with a new go-to-market team . In the space of a year , the economic environment has changed dramatically , and we are dedicated to continuing and increasing the company ’ s profitability and finding new ways to be a true partner to businesses everywhere . To drive this next phase , we are set to welcome three hugely talented Aircall managers – Alexandra Diez , Emmanuelle Benoliel and Frédéric Viet – to the management team . They have played an essential role in implementing Aircall ’ s vision over the years , and now they will be indispensable in achieving our future ambitions .
How do you ensure different teams in your organisation work together ?
Businesses are facing a number of challenges right now . This means that individuals are having to deal with an increasing amount of pressure . Burnout and stress are already issues for customer-facing teams , so the more we can do to simplify the work each team has to do and automate manual tasks to relieve pressure , the better . This isn ’ t just for the well-being of individuals , but to ensure better teamwork and better productivity . When teams don ’ t have to spend so much time and energy trying to deliver the basics , they are in a better position to innovate and work alongside their colleagues to make great things happen . x
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