BUSINESS PROFILE
OUR CULTURE IS VERY COLLABORATIVE IN PRACTICE , AND WE ALL LEAVE OUR EGOS AT THE DOOR .
Neil Barua , CEO of ServiceMax way up through various roles at Global Crossing , eventually becoming EVP of North America Enterprise Services and helping Global Crossing sell to Level 3 Communications . After Level 3 , I moved into the private equity space at Francisco Partners and then Silver Lake . In 2014 , I took my first CEO role at IPC Systems and led the successful sale of IPC Systems from Silver Lake in a transaction worth over US $ 1.2 billion . Following IPC , I served as an operating partner at Silver Lake , before joining ServiceMax as CEO in 2019 .
How do you equip your staff with skills and knowledge ?
In addition to our internal talent development programmes , every team has its own professional development stipend . This is widely communicated throughout the company , and we actively encourage all employees to take advantage of it . We ’ ve seen great engagement with this globally , and employees enjoy being empowered to have both a voice and a choice in the development of their own respective skill sets .
How do you collaborate effectively with other C-suite executives ?
Our culture is very collaborative in practice , and we all leave our egos at the door . Our senior leadership meets every week and members of our C-suite also meet regularly with the extended leadership team . This is very much a two-way dialogue rather than simply a hierarchical ‘ tell ’ mentality . I make it a point of hiring good people and then listening to them .
How do you ensure different teams in your organisation work together ?
We do this in several ways . First , I think getting different teams to work together starts with the company culture . We have a ‘ win together ’ company ethos , so staff are proactively encouraged to help each other solve issues and connect people with different teams who may have insight on an issue or be able to help address a query . I think this mentality of wanting to help your fellow colleague is fundamental and should be woven into the fabric of a company .
Second , we use Zinc as our company messaging platform . We have exceptional engagement on Zinc and our staff love it . We use internal Zinc groups to connect people that may not always work together but have a shared goal or objective . It ’ s a really easy way of reaching out to someone you may not have met and getting an instant answer .
Third , we use employee events to connect people and use our quarterly ‘ All Hands ’ meetings to give exposure to various teams for connection and visibility and to connect different leaders across teams , departments and geographies . x
36 www . intelligentcxo . com