Intelligent CXO Issue 19 | Page 68

these internal communications . These companies are already storing your aggregate conversations by default . It is simply not necessary to ask for the same aggregate information that you already have . By using your Gmail , your emails are being stored ; if you ' re using Zoom , your conversations are being stored ; by using Slack , your messages are being stored .
Companies already possess this information but must learn how to better process it so that the insights are unbiased and anonymous , but still actionable . This information shows if the marketing team is worried about payroll , if your sales team is worried
about a territory , or if everyone loves the tech manager . We can discover if people are worried about growth or learning opportunities too . You already have the data ; you already have the answers . You just need the AI tool to bring them to light , and that is where Erudit comes in .
In a recent LinkedIn post , you mentioned that true listening happens in silence . What do you mean by this ?
When a person is listening , talking is not possible . Listening and being preoccupied with other thoughts that bother us are mutually exclusive . Great companies are still not listening but interrupting their best performers with survey loops . But listening should be done in silence .
How does Erudit ’ s AI People Analytics work ? Why should AI solutions be seen as a supportive tool rather than a means of surveillance ?
Erudit ’ s AI sifts through your textual communications data like Slack , G-Suite and Microsoft Teams to serve you actionable people metrics , analytics and insights . For example , you ’ ll get each team ’ s daily engagement levels and burnout risk .
Every month , you ’ ll get a report that helps you understand the needs of every department and how they are doing . Plus , you get to dig into the reasons why .
All the people analytics are anonymised by the AI so you can make unbiased decisions based on organic , instead of survey data .
So managers never see messages or names , they only see the insights that will help them improve their management style and better support their team members . HR can use this tool to design initiatives based on their unique workforce , plus they can track the impact through the metrics . We believe our approach is more efficient , more effective , more inclusive and less biased .
What is your dream for the future of workplaces ?
It ’ s the same as my company ’ s mission ; to help every business manager in the world to understand their people better . Companies are investing heavily in this area and there is still room for improvement .
But listening to your employees in realtime , in an unbiased way , and without bothering them with yet another employee survey is the way forward . My mission is to empower business managers with the tools to better understand their people and business so they can make data-driven and people-centric decisions . If you want your employees to listen to you , stop bothering them with surveys and come and try Erudit for gamechanging insights . x
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