28 .

Why immersive customer experience gives superpowers to your consumers

An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America

12 . LATEST INTELLIGENCE :

Whitepapers from Manage Engine and Microsoft

34 .

‘ Scaling has become simple ’

ANALYSIS 14 . TECH TRENDS :

Five SD-WAN trends in the post- COVID era

66 . BUSINESS INSIGHTS :

The five functionalities that are crucial for your contact centre of the future

70 . FINAL WORD :

Hiring for potential in the war for talent

18 . INFOGRAPHICS :

Three key findings from Jumio ’ s digital identity 2022 research

20 . EDITOR ’ S QUESTION :

Following the UK ’ s recent trial shifts of the four-day week , how could you see this being adopted by organisations ?

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