28 .

How to hire for diversity in the workplace

55 . REGIONAL ROUND UP :

An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America

12 . LATEST INTELLIGENCE :

Whitepapers from Amazon Payment Services and Comdata

ANALYSIS

34 .

‘ Small enough to care but large enough to deliver ’

14 . TECH TRENDS :

How automation can improve customer service while you sleep

66 . BUSINESS INSIGHTS :

Building a robust OT security programme

70 . FINAL WORD :

. 41 .

Choosing the right B2B e-commerce model

18 . INFOGRAPHICS :

New research suggests better data practices key to increasing diversity , equity and inclusion

20 . EDITOR ’ S QUESTION :

To what extent has the pandemic affected organisations ' financial planning and spending , and how should they plan for the year ahead ?

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