BUSINESS PROFILE
THE MORE TALENT YOU RETAIN , THE FASTER THE COMPANY CAN INNOVATE . off , I renovated my house from top to bottom .
When I re-joined the working world , I created a list of the four or five companies I was interested in working for and Freshworks was undoubtedly on top of that list . I ’ d previously worked for a competitor , so I ’ d naturally kept a close eye on the company and industry .
I ’ ve always admired and respected Freshworks for its best-in-class customer and employee engagement solutions and I knew my role here would be enjoyable and impactful .
How do you equip your staff with skills and knowledge ?
How do you work with other executives within the C-suite to make sure your voice is heard ?
We have a flat structure at Freshworks with open channels of communication , which includes regular , cross-functional discussions around how we best work together and accelerate the business .
The ethos of ‘ Kudumba ’ plays a strong role in the success of these discussions . As with all families , we are honest , respectful and direct with each other – enabling rapid discussion , analysis and decision making .
How do you ensure different teams in your organisation work together ?
It ’ s extremely important to me that my staff can grow their careers at Freshworks and for our company to become a key destination for technology talent across the world . I keep a close eye on our employee base , not just in terms of numerical growth , but also at the skills growth of incumbent employees . After all , the more talent you retain , the faster the company can innovate as well .
I ’ m very lucky that Freshworks already had such a strong company culture before I joined , with lots of opportunities for collaboration between staff , even remotely . I ’ ve tried to uphold those values and levels of collaboration so that we avoid slipping into siloed work , which is easily done when your workforce is spread around the globe and prevents everyone from upskilling and learning from each other . x
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