BUSINESS PROFILE
10 million rupees ( nearly £ 100,000 ) as a result , rewarding their commitment to the business .
In fact , our product offering is so broad , we ’ ve expanded the size of our market globally .
What is your company ’ s vision and goal ?
Freshworks aims to be the top customer and employee experience platform in the market . And with more than 50,000 customers , I think we ’ re well on our way to getting there .
This means accelerating in three areas specifically : our customer base , revenue base and employee base . If we can do this , I believe we will be in a very strong position to take on some of the Silicon Valley giants in the market .
What kind of clients and markets do you serve ?
Our customers include the likes of Klarna , Trainline , ITV and Radisson Hotels – spanning sectors from FinTech and hospitality to media and healthcare . No matter what industry you ’ re in , a good customer and employee experience are always crucial .
What has your career looked like so far ?
My background is in the broader CRM market but in recent years I doubled down on customer experience . In our personal lives , we ’ re customers of many hundreds of organisations , so I know how important it is to continuously receive a good experience .
John Crossan , VP and General Manager of Europe , Freshworks
We are primarily focused on mid-sized businesses but have clients of all sizes in a range of industries !
I took a short career break before I joined Freshworks in March 2021 and during the time
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