Intelligent CXO Issue 07 | Page 18


Tech and digital experience woes lead to £ 2.1 billion loss for UK businesses

New research of 2,000 UK hybrid workers has revealed the scale of lost time and money businesses are experiencing as they undergo the post-pandemic shift to a hybrid model . The survey , from workforce analytics specialist , Scalable Software , found an average of 6.96 hours per week are wasted as employees struggle with a lack of access to technology and with technology that doesn ’ t work . This equates to a significant annual productivity loss of £ 2.1 billion for UK PLC .

The survey also highlighted the impact that substandard technology and poor digital experiences are having on well-being . Employees are working an extra 2.2 weeks a year because of poorly designed workflows , a lack of user-friendly applications and because they are not equipped with the right technology .
“ The world of work has undergone its biggest transformation in decades and many businesses are still struggling to adapt . Inadequate
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