Intelligent CXO Issue 07 | Page 9


Three out of four employees want their company to make work permanently flexible

More than seven of 10 employees ( 76 %) say they want their company to make work permanently flexible in terms of schedule and / or location . But their desire for work flexibility is being met with a conflicting message – employees report that their employer thinks they are more innovative and work harder on-site , according to a survey commissioned by Catalyst and CNBC , conducted by Harris Poll .

41 % said they are seeking flexible and / or remote work , followed by 39 % who desire a raise and / or promotion and 33 % with an interest in changing industries .
The report , The Great Work / Life Divide : How Employee Desire for Flexibility and Concern from Companies Is Driving the Future of Work , shows that the ‘ Great Resignation ’ – the mass , voluntary exodus from the workforce – will continue if companies and managers don ’ t demonstrate more empathy or care and understanding for employees ’ concerns as well as life / work needs .
Lorraine Hariton , Catalyst President and CEO , said : “ The 9-to-5 , inthe-office paradigm is outdated and if you don ’ t respond to your employees ’ needs by offering flexible and remote-work options and by showing empathy , you are going to lose valuable talent and derail innovation .”
Half of employees intend to make a career change because of the COVID-19 pandemic . Of those who intend to make a career change ,

Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers , new research has found , with 52 % of e-commerce sites not fully meeting expectations .

The survey , conducted by Sapio Research on behalf of Sana Commerce , found accelerated Digital Transformation in the B2B buying space , with more business being conducted online than ever before .
A total of 37 % of B2B buyers have reported errors with online orders at least on a weekly basis , equating to £ 1.3 million in orders being affected by errors per company each year . When asked what they believe to be the reasons behind these order errors , 38 % of B2B buyers cited suppliers displaying incorrect inventory ( 38 %), incorrect product information ( 37 %) and incorrect shipping information ( 35 %).
E-commerce platforms have seen the largest increase in usage since the outbreak of the pandemic ( 58 %). In fact , two thirds ( 66 %) of companies are spending more online now than they did prior to the pandemic by an average of 45 %.
Michiel Schipperus , CEO at Sana Commerce , said : “ A look at B2B buying experiences in 2021 highlights the importance of sustainable supplier relationships . As purchasing has rapidly moved online , it seems that many suppliers have failed to meet expectations and let their buyers down .”
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