Intelligent CXO Issue 07 | Page 19

INFOGRAPHIC technologies and poor experiences are costing organisations billions in terms of productivity . This clearly is not sustainable ,” said Mark Devereux , CTO , Scalable Software . “ There ’ s no doubt that spotting and rectifying technology or well-being issues is harder when the workforce is dispersed , but organisations must act now to cut out this waste . This means ensuring an in-depth understanding of an employee ’ s hybrid working experience .”
The research shows that organisations are aware of the need to treat digital experience with importance , 79 % of hybrid workers say their employer has realised they need to pay more attention to digital experience and employee wellbeing in a hybrid model .
Yet despite increased awareness , only 51 % of employees report a good digital experience at work . This has a knock-on effect on worker well-being . More than half ( 54 %) say poor digital experiences have left them feeling frustrated and 38 % say it has reduced job satisfaction .
The risk to businesses is that unhappy workers will simply leave ; 30 % say a substandard digital experience has either made them want to leave a job or has contributed to them leaving a job .
As hybrid working becomes a mainstay of 21st century life , it ’ s time for a ‘ new approach ’.
Devereux added : “ Organisations need sophisticated workforce analytics that bridge the gap between IT and HR and provide common and consistent metrics .
“ This includes data from physical technology assets , as well as insights into an individual ’ s working patterns and interactions . When businesses understand the digital journey in detail , they can make changes to measure , optimise and transform the employee experience and stop time and money being wasted .”
Employers must address these issues and take steps to preserve the benefits of hybrid working while protecting staff . x www . intelligentcxo . com