Intelligent CXO Issue 07 | Page 10


CSG accelerates employee growth across India

CSG has announced the continued growth of its workforce in India , including in Bangalore , its largest location across 20 countries where the company operates .

CSG is reimagining what today ’ s workplace is like and how it should be , for both current employees and new hires . The company ’ s workplace of the future philosophy supports work-life integration and employees ’ diverse needs , providing flexibility and personal choice so employees can do their best work from anywhere in India .
CSG employees can work from their home offices , one of the CSG offices or a mix of both , letting them flourish in a workspace most conducive to their productivity and supporting each employee ’ s needs .
Additionally , the company continues to emphasise and promote personal wellness and well-being by providing the resources and means to enable worldwide collaboration and personal connection across its over 5,000 employees .
CSG ’ s commitment to inspire and deliver impact extends beyond its corporate walls and into the communities where its people live and work .
CSG ’ s focus on gender diversity and equitable gender representation in the workplace has led to over 40 % of new hires and 36 % of the total CSG India employee base being women . CSG plans to engage with additional NGOs and expand its community partnerships in the future .

Kore . ai announces workplace experience optimisation solutions

Kore . ai , a top conversational AI software company , has announced WorkAssist , an AI-first unified digital workspace for the modern workplace , along with HR Assist and IT Assist , AI-first employee Support-as-a-Service conversational AI-based solutions for HR and IT Service Management ( ITSM ) respectively ; introducing a comprehensive , collaboration and conversationbased workplace solution that unifies and organises data assets to power contextual collaboration for enterprise teams .

These experience optimisation solutions for employees offer the following :
• WorkAssist : An AI-first unified digital workspace for employees to aggregate and organise data assets and applications in collaborative workspaces and enable object-based collaboration on data records including task assignments , discussion rooms / chats , meeting workspaces and collaborative documents organised in knowledge bases .
• HR Assist : A pre-trained , intelligent virtual assistant that solves routine HR questions , acting as a force multiplier for HR teams .
• IT Assist : Automates IT support functions with conversational AI . The pre-trained , purpose-built virtual assistant improves employee engagement , productivity and satisfaction levels .
The new Kore . ai employee experience suite comes at a time when companies around the world are making the shift to distributed , digital work environments . Demand is growing for solutions that support this new way of work , engaging employees where they are and in the channel of their choice for efficient support and contextual collaboration – leading to an extraordinary experience . x
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