Intelligent CXO is an Intelligent Global Media publication for professionals with an interest in global CXO news and events. If you wish to subscribe for regular copies, then please email: info @ intelligentglobalmedia. com
EDITOR’ S NOTE
Awarm welcome to the 67th edition of Intelligent CXO. It’ s a pleasure to have you here. Within the pages of this magazine, the focus is on global business news and thought leadership.
On the front cover of this month’ s magazine, we feature Rich Hobbs, CIO of The Royal Mint, which has been making coins for over 1,100 years in the UK. When Hobbs joined the company as CIO he saw a clear chance to support the organisation’ s growing e-commerce ambitions and knew it would take a complete platform overhaul. He worked with Optimizely to improve the modern digital journey and experience for Royal Mint customers. Turn to page 14 to read more.
Our Talking Point column this month comes from Brian Pinnock, Go-to-Market Executive of The Cloud Crew, who explores what digital sovereignty could mean to Africa. Turn to page 18 to read more.
Anthropic’ s recent multi-agent experiments made headlines after three AI agents began interfering with each other’ s work. But was this really a case of AI going rogue or a problem with the environment humans created for it? Terry Dorsey, AI Architect for Modern Data Solutions at Denodo, argues that the experiments expose a bigger challenge for Enterprise AI: giving agents access to information does not mean they have the context to understand what matters. Turn to page 24 to read more.
We also have an Intelligent Technology section dedicated to all the latest technology developments affecting businesses and a page called Project Round-Up which features news from across our regions.
I hope you enjoy the magazine and if you’ d like to contribute to any future issues, please do not hesitate to contact me by emailing rebecca. miles @ intelligentglobalmedia. com
Rebecca Miles Managing Editor
ISSUE 67
Customers are expected to know what to search for and how an organisation describes the information they need. From page 35, Sarah Backhouse, Product & Engineering Director( Digital Experience) at Netcall, argues that AI can change that by allowing customers to ask questions naturally, using their own words, voice or preferred language. Rather than making customers learn the organisation’ s language, the experience starts adapting to theirs.
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