TALKING POINT

Reshaad Sha, Executive Chairman of Sentiv

I am less interested in whether a city can call itself smart than whether it can act intelligently when something goes wrong. Too many smart city conversations still begin with the visible symbols of progress, for example, cameras, sensors, apps, dashboards, connected streetlights, smart meters and control rooms with large screens. While useful, none of them on their own makes a city intelligent.

IN THAT CONTEXT, THE DANGER IS NOT THAT CITIES WILL FAIL TO DIGITISE BUT THAT THEY WILL DO SO BADLY.

Co-ordinating effectively For many African cities, the real problem is not a lack of ambition. Urbanisation is placing pressure on transport, water, electricity, housing, public safety, emergency response, waste management and municipal service delivery. At the same time, many municipalities are expected to do more with ageing infrastructure, limited budgets, fragmented systems and uneven data quality.

In that context, the danger is not that cities will fail to digitise but that they will do so badly.

Traffic data, for example, does not automatically improve emergency response after a crash. Cameras at key intersections may help, but only if they are linked to surveillance, dispatch, field teams and incident management.

Intelligence starts with context

An intelligent city is different. It does not simply collect information. It understands what is happening, connects the right systems and helps people make better decisions. If a pipe bursts, a road floods, a substation fails, a crowd becomes unsafe or an emergency vehicle needs a clear route through traffic, the city should not wait for separate departments to piece together the picture manually.

This is where the next urban leap needs to happen. African cities should not measure progress by how many technologies they deploy, but by whether those technologies improve co-ordination, resilience and citizen outcomes. The question is not: do we have more data? The question is: can we act on that data quickly, safely and with enough context to make the right call?

At Sentiv, we see this less as a technology problem than an operational co-ordination problem. The underlying building blocks are already becoming more accessible: IoT sensors, AI-enabled analytics, Edge processing, mission-critical communications, broadband connectivity, video, citizen-reporting channels and command-and-control platforms. The real work is bringing those layers together in a way that fits the city’ s operating reality.

That means avoiding the temptation to build isolated pilot projects that look impressive but remain disconnected from daily municipal work. A smart traffic system has value, but its value grows when it also supports emergency routing, public transport flow, event management and incident response. This is especially important in emerging-market cities, where resources are constrained and the cost of fragmentation is high.

Co-ordination under pressure

Mission-critical communications are central to this. Cities do not only need dashboards. They need the ability to co-ordinate people under pressure. Control rooms, emergency services, utility teams, law enforcement, transport operators and municipal managers all need a shared operational view, and they also need resilient communication channels that continue to work under difficult conditions. The intelligent city should therefore be understood as a living operational environment.

The future of African cities will not be decided by who installs the most sensors or builds the most impressive control room. It will be decided by which cities can turn fragmented information into co-ordinated action. x

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