NEWS
Research reveals 93 % of companies struggle to close deals across sales, legal, finance and beyond
Conga’ s new research from more than 1,200 commerce and contracting decision-makers highlights the challenges that fragmented commerce chains pose on organisations. Nearly all( 93 %) respondents revealed that deals frequently struggle to move through sales, legal, finance, pricing and IT. This friction moving deals across commercial operations can have a serious impact on revenue, with 45 % admitting to losing a deal due to slow quote approval in the last six months.
The new research coincides with the company’ s global rebrand, which brings PROS B2B and Conga together under one unified identity with a new look and language that reflects how the company helps businesses run as connected, intelligent enterprises.
“ Despite advances in AI and automation, it is clear that commercial operations are often disconnected and difficult to scale,” said Celia Fleischaker, Chief Marketing Officer at Conga.“ There is a need throughout the industry to line up every part of the commerce chain, from pricing and quoting through revenue recognition and renewal, into a unified view so teams stay in sync and buyers keep moving forward.”
Conga’ s research shows that disconnected systems create a significant challenge in meeting executive expectations and further impact revenue outcomes:
• Nearly 80 % struggle to meet CEO expectations around commercial operations and risk management
• According to 41 % of respondents, revenue forecasting is undermined by fragmentation
• Lost or delayed revenue due to system handoffs affects 38 % of organisations
The full findings from The State of Commercial Operations: Fragmentation in the Age of AI are available now.
Manufacturers spending more on cybersecurity yet cyberattacks only account for 5 % of downtime, research reveals
New research reveals that increased spending on cybersecurity in the manufacturing sector may be misplaced and could lead to a false sense of security for manufacturing organisations. Findings suggest that while cyberthreats remain a serious concern, they are only directly responsible for 5 % of production outages, while the majority of downtime, costing up to US $ 100,000 per hour, is caused by a widening‘ recovery gap’ – the ability to recover from internal operational failures such as network errors, configuration loss or change or planned maintenance gone wrong.
That is according to a new 2026 study by Macrium in partnership with research agency, Newton X. The study, which surveyed verified IT and OT decision-makers from manufacturing organisations across the United States, Canada and the UK, closely examines how manufacturing organisations approach system protection, backup and business continuity strategies.
High profile incidents such as the widely reported ransomware disruption at Jaguar Land Rover have underscored how severe cyber-related downtime can be when it occurs, often shutting down entire plants and supply chains. As a result, cybersecurity investment has become a dominant focus for many manufacturers.
However, Macrium’ s research suggests this narrative masks a different day-to-day reality on factory floors. While nearly threequarters( 74 %) of manufacturers experience downtime at least annually – and almost half of North American manufacturers and over a third in the UK estimate losses exceeding US $ 100,000 per hour – cyberattacks and ransomware account for just 5 % of primary downtime causes.
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