Intelligent CXO is an Intelligent Global Media publication for professionals with an interest in global CXO news and events. If you wish to subscribe for regular copies, then please email: info @ intelligentglobalmedia. com

On the front cover of this month’ s magazine, we feature Hans Zachar, Chief Technology Officer at Nutun, which is a global Business Process Outsourcing leader headquartered in South Africa. With decades of experience, it helps businesses evolve by using innovative, omnichannel solutions across the customer experience and credit lifecycle, from acquisition to debt collection and rehabilitation.

Zachar talks about the company’ s work with AI voice agents, the experience gained from a year of real-world deployment and how combining human empathy with automation is transforming customer engagement. Turn to page 14 to read more.

Our Expert Column this month comes from Jess Abell – Chief Content Officer at Intelligent Global Media. She discusses why resilience will be the defining advantage in 2026 – not just the ability to recover from a cyber incident, but the capacity to anticipate threats, absorb disruption, safeguard customer trust and maintain operational continuity under pressure. Turn to page 18 to read more.

In all leadership roles the right mindset is just as important as the right practical skills. Alysha Randall, Founder of Fast Growth Consulting and author of Financial Leadership Fundamentals, discusses how to gain confidence as a CFO; confidence that will empower CFOs to speak up in the boardroom to share insights and to ensure that their mindset is ready for their leadership role. Turn to page 35 to read more.

We also have an Intelligent Technology section dedicated to all the latest technology developments affecting businesses and a page called Project Round-Up which features news from across our regions.

I hope you enjoy the magazine and if you’ d like to contribute to any future issues, please do not hesitate to contact me by emailing rebecca. miles @ intelligentglobalmedia. com

ISSUE 56

Rashid AlJneibi, Senior Director, CX Technology at e & enterprise, has seen firsthand how, in markets like the UAE and KSA, weak localisation which fails to address distinct Arabic dialects and cultural nuance creates significant engagement gaps, eroding trust and reducing conversions. With the rise of voice assistants and Arabic GenAI, the need for hyper-personalised CX is critical. Businesses must move beyond simple translation, investing in deep cultural adaptation and AI voice tuning to secure long-term loyalty and turn relevance into a powerful competitive edge. Turn to page 24.

www. intelligentcxo. com

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