CASE STUDY

Hans Zachar, Chief Technology Officer, Nutun

Nutun is a global Business Process Outsourcing leader headquartered in South Africa. With decades of experience, it helps businesses evolve by using innovative, omnichannel solutions across the customer experience and credit lifecycle, from acquisition to debt collection and rehabilitation. Hans Zachar, Chief Technology Officer at Nutun, talks about the company’ s work with AI voice agents, the experience gained from a year of real-world deployment and how combining human empathy with automation is transforming customer engagement.

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