Intelligent CXO Issue 56

PUBLICATION

www. intelligentcxo. com | ISSUE 56

CYBER STRATEGY FOR 2026 Why resilience will be the‘ defining advantage’

LOCALISING CUSTOMER EXPERIENCE The need for hyperpersonalised CX is critical

GAINING BOARDROOM CONFIDENCE How to gain confidence as a CFO to speak up when it matters

THE RIGHT BALANCE WITH AI AGENTS

Hans Zachar, Chief Technology Officer at Nutun, talks about the company’ s work with AI voice agents, the experience gained from a year of real-world deployment and how combining human empathy with automation is transforming customer engagement.