LATEST INTELLIGENCE

2025

AI, Automation and Orchestration Trends

The Future of Smart Business Operations

PRESENTED BY

INTRODUCTION

“ To prepare for 2025, decision-makers should balance AI innovation with the scale and reliability of traditional automation tools and methods … [ and ] recognize that deterministic automation will remain in control of the core long-running process, while AI models will support bursts of insight and efficiency.”

– Predictions 2025: Automation, Forrester, October 22, 2024

Where Is Automation Headed? human intervention. While this is a nascent capability in the market, the technology is evolving rapidly.

As of now, our focus is on how AI-powered enterprise agents can work with people to enhance business processes and decision-making. Enterpris agents function as integrated virtual colleagues with human-in-the-loop( HITL) verification to ensure consistent and reliable information delivery. This HITL step will ensure a level of governance that helps organizations, especially those in highly regulated fields, stay compliant within legal and internal requirements. x

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Artificial intelligence( AI), automation and process orchestration together are taking on more sophisticated, complex work on behalf of people – without requiring human intervention. Through developing technologies like generative AI, agentic AI and virtual assistants, we will likely see more work done autonomously in the future.

1 Agentic AI

Moving Toward Autonomous Work

The concept behind agentic AI is fully autonomous artificial intelligence that can take actions and make decisions without requiring

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