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LearnUpon research reveals organisations are betting big on customer education
LearnUpon, a leading Learning Management System( LMS) provider, has released new research exploring the current state of customer education. The survey identifies the key trends, challenges and strategies that customer experience leaders are using to drive impact. Based on global insights from customer experience leadership and practitioners across the US, UK, New Zealand and Australia, the survey report reveals that while customer education is growing, there is still room for organisations to improve their programmes from just being‘ good enough’ to great. and ensure customer satisfaction with their purchases. In the past year alone, organisations have shown that they’ re serious about these programmes, with 93 % reporting that they increased their investment in customer education. Looking ahead, 92 % expect their programmes to continue to grow.
“ Customer education has evolved from a support add-on to a strategic imperative,” said Brendan Noud, CEO and Co-founder of LearnUpon.“ This research confirms what we’ ve long believed; that well-designed learning experiences not only improve customer satisfaction but also drive long-term loyalty and business growth. As more organisations invest in education, the opportunity now is to shift from reactive programmes to scalable, strategic initiatives that truly make an impact on customers and businesses.”
Essentially, business organisations are recognising that educating customers extends beyond mere product promotion. The primary goal is to foster strong relationships, enhance customer interaction
Renault Group finalises a strategic partnership with Wandercraft, a leader in next generation robotics
Renault Group and Wandercraft announce the closing of a minority investment by Renault Group in Wandercraft, one of the first companies to develop, manufacture and market medical self-balancing exoskeletons. Building on its strong expertise in powerful and reliable exoskeletons, Wandercraft has developed an advanced platform for uses such as manufacturing. Renault Group invests together with Wandercraft’ s existing shareholders and new investors.
Through a commercial partnership agreement, Renault Group and Wandercraft aim to ensure the development of Calvin, a family of next generation robots, firstly for industrial uses. Calvin will allow Renault Group to relieve its workers from painful and nonergonomics tasks, while reducing production time and thus gaining on productivity. At a later stage, this partnership will also include the industrialisation of robots and exoskeletons by Renault Group in order to reduce costs through design-to-cost and scaling – two disciplines in which the automotive industry is well recognised. This will help Wandercraft to bring its new exoskeleton, Eve, on the market and open new business opportunities in robotics.
“ This partnership with Wandercraft is a forward-looking move. It will allow us to accelerate on automation and to develop robots for our specific auto industrial use, giving us the opportunity to concentrate our people on more value-adding tasks and alleviate operators from painful and non-ergonomics duties,” said Thierry Charvet, Chief Industry and Quality Officer of Renault Group.
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