FEATURE
Track, measure and provide ongoing support
The art of constructive criticism and discipline
It is a good strategy to schedule regular check-ins with team members to assess their progress and to provide additional support. It is not enough to simply deliver constructive feedback and then move on. It is important for leaders to follow up to ensure that the team member is making the necessary improvements.
This is important to ensure individual growth as well as to instil a sense of accountability within employees. This isn’ t a one-size-fits-all approach as different employees respond differently to feedback, and so leaders need to adjust their approach to get the best out of individuals.
While it likely can never be mastered, striving to master the art of critical feedback and discipline is instrumental to building highperforming teams. Leaders who work towards understanding the nuances of effective feedback, tailoring communication with different personalities and generations, creating a safe environment for open communication, balancing criticism with praise and maintaining regular contact with individuals goes a long way towards building a culture of excellence. While personal accountability underpins all success, empathetic leaders tend to unlock the most potential in their employees. x www. intelligentcxo. com
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