CXO INSIGHT
Tell me more about Paysafe and the services it offers.
Paysafe is a global payments company focused on connecting businesses and consumers across multiple payment platforms. We offer digital wallets like Skrill and NETELLER, which provide fast, secure and flexible online payments. We also specialise in payment processing, helping businesses accept a wide range of payment methods, whether online or in-store. Additionally, we provide online cash solutions via PaysafeCard and PaysafeCash, which allow consumers who have a preference for cash to transact online without needing a bank account or credit card.
Beyond just processing payments, we help businesses expand globally, manage risk and stay compliant in a fast-changing regulatory landscape. Whether it’ s enabling seamless cross-border transactions or protecting businesses against fraud, we ensure payments are simpler, more secure and optimised for growth.
What makes you different from other payment companies?
Our unwavering focus on turning transactions into meaningful experiences. Payments are more than just a transaction – they are the starting point for experiences, opportunities and accomplishments. This philosophy drives our continuous innovation and our ability to anticipate and meet the evolving needs of our customers.
What truly sets us apart is our deep specialisation in the experience economy with industries like iGaming, video gaming, travel and airlines, retail and hospitality, as well as digital goods and financial services. We’ ve built extensive expertise in these sectors, enabling us to provide tailored solutions that address their unique challenges. We handle complex payment needs, particularly in regulated markets, and offer alternative payment methods beyond traditional credit cards. This allows us to serve a wide range of customers with diverse payment preferences and needs to enjoy secure, seamless and industry-specific payment solutions.
How is Paysafe transforming the experience economy?
We are redefining the role of payments in creating meaningful connections between businesses and their customers. Every memorable experience begins at the moment of payment – when customers place their trust in a brand. While transactions happen in an instant, their impact lasts, shaping customer perceptions and fostering loyalty.
Our technology powers seamless, secure payments that enhance the overall experience, whether for small local businesses or global brands. By ensuring frictionless transactions, we enable businesses to focus on delivering exceptional products and services – allowing customers to remember the experience, not the checkout process.
We see each payment as more than just a transaction; it’ s an opportunity to inspire joy, achievement and connection. By helping businesses capitalise on these moments, we drive momentum, turning transactions into revenue streams and businesses into success stories.
How is Paysafe removing barriers for consumers? How is the experience economy changing?
Our goal is to simplify digital transactions and create a seamless payments experience for everyone – whether it’ s a business looking to optimise checkout or a consumer wanting fast, secure and flexible payment options.
We offer a broad range of payment methods, from traditional card processing to digital wallets and online cash solutions, ensuring that merchants can meet the needs of their customers, no matter their preferred way to pay.
We know that security is key to consumers, so we prioritise advanced security measures and fraud prevention to build trust and confidence in digital transactions. Simultaneously, we are constantly evolving our solutions to remove friction. At the end of the day, it’ s about making payments as easy, secure and efficient as possible while keeping up with the rapidly changing expectations of both consumers and merchants.
The experience economy has been steadily growing in recent years, driven in part by the influence of social media. Consumers today have instant access to visual insights into other people’ s adventures, fuelling a desire to seek out and share their own experiences. This is amplified by the gratification of virtual approval – likes, emojis and comments – creating a cycle where experiences become more valuable when they can be shared and celebrated online.
According to our latest consumer research report, Inside the Wallet, 37 % of consumers increased their spending on experiences in 2024. This highlights a clear shift in consumer priorities, with more people choosing to invest in memorable moments rather than just material goods. Businesses that prioritise seamless, engaging and frictionless customer experiences – starting from the payment process – will be best positioned to thrive in the evolving experience economy.
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