Intelligent CXO Issue 48 | Page 5

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INDUSTRY UNLOCKED: How small businesses can benefit from The Procurement Act
FEATURE 2: How automation enhances efficiency and customer experience
CXO INSIGHT: Driving business growth by improving customer experience
REGIONAL ROUND-UP: An update of news from around our regions, including Africa, APAC, Europe, the Middle East and North America
GET TO KNOW: Shankar Haridas, Country Manager for UK & I, ManageEngine
BUSINESS INSIGHTS: Harnessing AI for customer service excellence
FINAL WORD: Can we ever truly fail well?
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