CXO INSIGHT
Conny Kalcher, Group Chief Customer Officer, Zurich Insurance
Zurich Insurance Group was founded more than 150 years go. It has individual customers and businesses all over the world which use its insurance services. It is prioritising customer experience and transforming the customer journey through data, AI and human-centred design to drive tangible business results. Conny Kalcher, Group Chief Customer Officer of Zurich Insurance, speaks to Intelligent CXO about how the customer is at the heart of everything the company does. She also discusses changing customer expectations and the technology which will stand out in the future.
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DRIVING BUSINESS GROWTH BY IMPROVING CUSTOMER EXPERIENCE
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