Intelligent CXO is a Lynchpin Media publication for professionals with an interest in global CXO news and events. If you wish to subscribe for regular copies, then please email: info @ lynchpinmedia. com
EDITOR’ S NOTE
Welcome to the 48th edition of Intelligent CXO. On the front cover of this month’ s magazine, we feature Conny Kalcher, Group Chief Customer Officer of Zurich Insurance, which serves 75 million customers globally and insures big brands and companies across the globe. Zurich is prioritising customer experience and transforming the customer journey through data, AI and human-centred design to drive tangible business results. Kalcher discusses how the customer is at the heart of everything Zurich does.
Kalcher also discusses changing customer expectations and how Zurich and many other companies have to keep pace with this changes. She also talks about how Zurich is embedding customer focus into every level of the organisation with capability building and by implementing processes that help people act their way into a new way of working. There is also a video to watch online by using the QR code. Turn to page 44 to read more.
O’ Kelly, Founder and CEO, Newcastle Systems, discusses the growing need for automation and why that doesn’ t mean you must fire your workforce. Turn to page 41.
I hope you enjoy the magazine and if you’ d like to contribute to any future issues, please do not hesitate to contact me by emailing rebecca @ lynchpinmedia. com
Rebecca Miles Managing Editor
ISSUE 48
The workplace is changing all of the time, so what will the next generation of business executives need? In this month’ s Editor’ s Question, four experts mull over this question. Turn to page 20 to read their responses.
There are hiring challenges in certain industries, including cybersecurity and data science. Finding the person with the right skills can be difficult. Research from mthree shows that 90 % of employers struggle to recruit entry-level tech talent. Imran Akhtar, Head of Academy at mthree, outlines how organisations can take a more sustainable approach to hiring. Turn to page 28.
Despite growing fears surrounding automation in the supply chain and logistics industry, the blend between human intellect and automation can truly unlock the future of the industry. Automation’ s true potential lies in empowering workers and opening the door to a world of integrated possibilities. John
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