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Arqiva applies its knowledge and expertise to stitch together technologies that connect broadcasters and utilities to their customers , and the content , data , information and entertainment they want . Caroline Cardozo , Director of Product at Arqiva , discusses her career path so far and the changes she has seen in her job role .

Describe your current job role .

I ’ m Director of Product at Arqiva and I lead the

product function at Arqiva across our media , broadcast and smart utilities units . While these business units might appear different , they ’ re both underpinned by the demand for sharing data across devices through seamless connectivity . My role includes product management , product marketing , UX and product experience .

What would you describe as your most memorable achievement ?

Before joining Arqiva , the launch of Sky Q back in 2016 , along with Sky Glass in 2021 is one of my personal highlights . I ’ m proud to have played a part in reimagining what we now know to be a premium TV experience , from the early stages right through to launch .

What style of management philosophy do you employ with your current position ?

For me , it ’ s all about both coaching and encouraging curiosity . Encouraging my teams to ask questions and focusing on the what and the why is a huge part of that . I ’ m constantly asking , “ How might we . . .?” along with “ Why ?” and “ What can be done differently , or improved , next time ?”, empowering and encouraging my teams to remain curious and be confident in their decision-making .

What do you currently identify as the major areas of investment in your industry ?

Right now , it ’ s all about the journey towards IP [ Internet Protocol ] in media and broadcast . Today , many broadcasters are essentially operating two

Since joining Arqiva , I ’ m particularly proud of our presence at IBC . Here , we were able to demonstrate the fantastic work we are collaborating with partners on , talk about the new capabilities , enhancements and products that we are bringing to the industry and touch base with our customers . It was great to see the industry recognition of a new mindshift towards the strength of managed service providers at the show and I was thrilled to be able to be on the ground to discuss Arqiva ’ s strong position as one of the next generation of service providers .

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