Intelligent CXO Issue 42 | Page 51

FEATURE are expected to support traveller duty of care without visibility into all travel taking place .
To help solve these challenges , two-thirds of managers would like to see AI-enabled components incorporated into their tools . Similarly , 95 % of travellers are open to using AI-enabled options to book travel .
To ensure successful AI implementation , leaders should offer comprehensive training for AI systems and integrate assurances into their policies to address common AI concerns , such as data protection and bias risks .
Dealing with travel disruption in the long haul
Minimising the effects of disruptions , business leaders could offer AI solutions to streamline workflows such as expense reporting or finding cancellation and rebooking recommendations .
However , as with any significant business transformation , leaders should practise caution . Prematurely introducing AI could stall progress rather than accelerate it .
Our data shows that 89 % of business travellers need company support to feel comfortable using AI options for booking . For around a third of travel managers , the expectation of using AIpowered tools without proper training is already making it difficult to succeed in their role .
The modern business climate sees the workforce farther dispersed – but better connected – than ever before . However , as it becomes easier to meet colleagues , clients and prospects through a screen , those rare in-person interactions become all the more valuable for some . That is to say , streamlined business travel remains a top priority for businesses .
Unfortunately , leaders won ’ t be able to solve travel disruption overnight – but they can make it more manageable for staff . By introducing measures to improve travel flexibility , training opportunities and next-generation software solutions , organisations can adapt to a challenging market and future-proof their business travel posture for the long-term . x www . intelligentcxo . com
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