FEATURE
Manual work like this results in slower , more cumbersome processes and makes data errors more likely – with the knock-on effect of a poorer customer experience . In addition , data often becomes siloed , and the free flow of information across the business , which is required to maintain efficiency and profitability , vanishes .
SaaS-based ERP solutions and the pandemic
Businesses attempted to address these issues by migrating to cloud-based SaaS ERP solutions . Since there were no physical servers and network components to contend with , IT decision-makers were optimistic that these solutions would provide more flexibility and make it easier to integrate business applications where necessary . However , integration with third-party applications still proved challenging , even with advances in API technology , and still often required assistance from systems integrators .
Adoption of SaaS-based business applications really took off during the pandemic as organisations struggled to maintain system access to onpremises infrastructure across highly distributed workforces . Unfortunately , the pressure to meet COVID work from home regulations often meant hasty and ill-thought-out software migration strategies , with IT decision-makers opting for departmental-level business applications that couldn ’ t easily provide data to other systems .
Given more time , they might have given more thought to the planning stages , selected
INDEED , ADDRESSING THE PERFORMANCE OF EXISTING DATA ENVIRONMENTS AND MIGRATING DATA SYSTEMS ARE JOINT TOP DATA STRATEGY PRIORITIES FOR MID- MARKET IT DECISION- MAKERS . www . intelligentcxo . com
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