FINAL WORD
deeper because every decision is made in the context of the overall business objectives .
Employee engagement for business success
As outlined above , employee buy-in is an essential component to the success of any business transformation project . A key role of a strategic partner therefore is to build in initiatives that engage the people in the organisation with the changes taking place . a core element so that different groups across the organisation know exactly how and why they will be impacted and , ideally , that an element of automation will enhance their day-to-day activities .
A robust internal communications strategy will ensure the right messages are presented at a time when they will have the most impact in order to bring people on the transformation journey from day one , while senior leaders sponsoring the project can help to reduce challenges to its adoption organisation wide .
THERE ’ S NO QUESTION THAT TECHNOLOGY UNDERPINS MOST OF TODAY ’ S ORGANISATIONAL OPERATIONS . HOWEVER , IT CANNOT OPERATE IN ISOLATION .
For example , with the same endpoint and following similar trajectories , separate technology and business change workstreams can look at different slices of the enterprise ; the former will engage the IT team to embed the technology into operations , while the latter addresses the process change that needs to occur within the enterprise for the new systems to be effective and deliver on the business goals .
Putting the implementation in the context of the bigger , external picture is vital for the business workstream , along with explanations of why the new technology is necessary – to make back office or compliance processes more efficient for example . Transparency should be
People power
Too often , poor implementation results in technology being seen as a ‘ blocker ’ within the organisation – a barrier that adds a layer of complexity to employees ’ tasks , as well as frustration – without delivering any perceivable benefit .
In contrast , good business transformation empowers everyone to use technology tools effectively to do their job better . And in streamlining day-to-day processes and transforming mindsets , the enterprise is properly placed to do things differently and secure its future in a rapidly shifting world .
A business change project is only partly about technology ; ultimately it will live or die on whether employees have the know-how to make it work – and are invested in doing so . x
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