Intelligent CXO Issue 37 | Page 25

BUSINESS STRATEGY

Are people more complicated than technology ?

Although technology can sometimes seem overwhelming , if something goes wrong , developers can usually work out what the problem is . Humans , on the other hand , can be more complicated with different moods , likes and interests . Gabriel Eisenberg , Senior Data Engineer at Synthesis Software Technologies , explores how people play a pivotal role in business .

As overwhelming as technology can be , it is generally predictable . Often , the challenges developers face boil down to misconfigured code , that can be adjusted over time , humorously referred to as PEBCAK : Problem Exists Between Keyboard and Chair . Alternatively , software providers can release patches or introduce new features . On the other hand , people are far less simple , even in professional environments . This is eloquently encapsulated by my astute colleague Hanno Brink : “ We are normal people with professional facades .”

People can have good days and bad days , exhibiting varying behaviours in both cases . They also have numerous underlying motivations , individual biases and different knowledge foundations . These factors result in inevitable gaps that can be challenging to bridge . To do so requires clear communication , understanding , adjustments of one ’ s own behaviours and paying attention to the other person . www . intelligentcxo . com
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