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Banking sector tops consumer digital trust , finds Thales
Thales , a leading global technology and security provider , has announced the findings of its 2024 Thales Digital Trust Index which reveals that the banking sector is most trusted when it comes to protecting personal data and delivering trusted digital experiences . Thales surveyed 12,426 consumers globally about their relationship with online brands and services , what privacy expectations they demand and how brands can earn their trust .
Danny de Vreeze , Vice President , Identity and Access Management at Thales , said : “ Consumers place more trust in banking , healthcare and government services when it comes to sharing their personal data – a universal trend we ’ ve seen across all the markets surveyed . This is perhaps unsurprising when considering how highly regulated these industries are , the types of information they are responsible for handling and the measures they have put in place to keep consumer data secure .
“ While businesses are subject to international data privacy laws no matter the sector , those further down the rankings have been subjected to fewer directives directly addressing both data security and privacy . As more businesses grow their digital presence , there are lessons to be learnt for non-regulated industries too , as consumer preferences are evolving .”
The research revealed that the vast majority of customers ( 89 %) are willing to share their data with organisations , but that does come with some non-negotiable caveats .
More than four in five ( 87 %) expect some level of privacy rights from the companies they interact with online .
One in six UK employees have never checked their workplace pensions
Less than one in five ( 19 %) UK adults with a workplace pension have checked it in the last month , and only a combined 54 % have checked it in the past six months .
When it comes to contributions , 38 % contribute between 8 % and 10 % of their monthly salary into their workplace pension ( when combining theirs and their employer ’ s contributions ). Just 8 % of employees contribute more than 15 %.
Notably , around one in eight ( 12 %) of people don ’ t know whether they have a workplace pension or how much they contribute to it .
One in six UK employees with a workplace pension have never checked how much is saved in it , new research by My Pension Expert has revealed .
One of the UK ’ s leading at-retirement advisors commissioned UK ’ s leading at-retirement adviser commissioned an independent survey of 2,000 UK adults . It found that a quarter ( 27 %) of people with a workplace pension have either not checked it in the past year ( 11 %) or have never checked it ( 16 %).
Despite the lack of engagement and many only making the minimum contributions , most ( 59 %) UK adults with a workplace pension say they will ‘ rely ’ on it to fund their desired lifestyle in retirement .
Lily Megson , Policy Director at My Pension Expert , said : “ This research shines a bright and somewhat unflattering light on auto-enrolment workplace pensions . Whilst it ’ s rightly hailed as a game-changer for ensuring employees save into a pension , much more needs to be done to help people to better engage with their workplace pension and retirement planning more generally .”
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