CXO INSIGHT micromanagement and believe you have to create an environment where great ideas win and people are free to think outside of the box . If you want to do something truly extraordinary , you have to have this kind of mentality . you ’ ll be in a much better position than sitting in a corporate ivory tower .

What do you think emerged as the technology trend of last year and why ?

In addition , to build a great company , you have to regularly listen to your customers , your partners and your employees with equal weight . If you have a listening philosophy and codify what you ’ re hearing , synthesise it , activate on it and use it to formulate how you ’ re going to run the company ,

Clearly AI is the big trend at the moment as everyone knows . When it comes to IT service management , most legacy tools are looking in the rear-view mirror . In other words , what happened to IT infrastructure and apps in the past ? It ’ s a bit like a doctor looking at a patient ’ s blood pressure chart from a month ago . That ’ s no good – it needs to be current and immediate . This is what ControlUp is focused on : the real-time monitoring and remediation of an organisation ’ s whole IT estate such that we simplify the management of it for time pressed IT staff . This guarantees the digital experience for employees is second to none . This is key .

If businesses truly want to deliver excellent customer service – so they delight their clients and achieve serious growth – they need to ensure their employee experience excels too . Happy staff tend to equal happy customers . This matters as evidenced by the fact that many Fortune 500 firms now have customer experience officers on www . intelligentcxo . com

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