TECH TRENDS
Businesses advised how to ensure AI is being used safely
UK business leaders have been urged to follow five key tokens of advice before they implement any new Artificial Intelligence ( AI ) programs or technologies within their organisations . Patrick Wake , Group Director of Information Security at FDM Group , whose mission is to bring people and technology together , has offered insights into what businesses should do to ensure that AI is used safely and effectively by their workforce .
AI can support businesses in various ways , from automating repetitive tasks to enhancing customer service experience .
AI algorithms can also analyse vast amounts of data quickly , providing valuable insights and aiding in data-driven decision-making .
However , if it is not implemented and used correctly , the use of AI in businesses can present certain risks that need to be acknowledged and managed .
For example , there is a potential for biased decision-making if AI algorithms are trained on biased or unrepresentative data , leading to discriminatory outcomes . Another risk is the possibility of privacy breaches when dealing with sensitive user data .
So not only do businesses need to be savvy in navigating the upfront costs required for AI implementation , but inaccurate or unreliable AI outputs can lead to costly errors including fines .
Wake said : “ AI can optimise various business processes leading to cost savings and improved resource allocation . In turn , this allows businesses to gain a competitive advantage in their markets .
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