Intelligent CXO Issue 31 | Page 14

TECH TRENDS

The key to understanding process automation , challenges and best practices

Barrie Green , Regional Vice President of UKI and Middle East at Appian , discusses the key to understanding and implementing process automation . He explains some key issues and challenges that can be addressed with process automation and tells us how Appian is helping organisations to address these challenges through its platform . w

What are the key issues and challenges enterprises are experiencing that can be addressed with process automation ?
The major issue we see is a waste of revenue on inefficient processes . According to IDC , organisations spend between 20 % and 30 % of their revenue on inefficient processes that are held in many different systems .
This makes it difficult to have a 360-degree perspective of their business and more difficult to make informed decisions on being a customer-centric organisation . So , the big question is , how can these organisations leverage emerging technologies like Artificial Intelligence within the guardrails of human decision-making and the security policies organisations need to adhere to ? This has become a major issue enterprises experience that can be addressed by process automation .
How is Appian addressing these challenges through its platform ?
Appian addresses these challenges through its platform by bringing people , processes and data
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