TECH TRENDS workers using company mobiles , or their own mobiles , can access calling PBX-style features best suited to their job role .
Ultimately , to empower these employees , business leaders need a GDPR-compliant solution that can connect , secure and manage a mobile ecosystem . This coupled with advanced features like call recording and call transfer , interconnected staff networks and ring groups for mobile calling will transform ways of working .
These features are invaluable and increase the scope of what workers can do on the move , contributing to creating a frictionless customer service . Like a desk phone that fits in your pocket , features allow employees to seamlessly hand over calls to available colleagues in the right department so that customers ’ needs are met . Imagine you ’ re a quantity surveyor on-site and you get an important call from a supplier – hard hat on and surrounded by building work – you need to be able to easily transfer the call to a colleague in the office with ease so they can get all the necessary information for you .
On top of this , call recording features are an important element for capturing information for employees working far from a desk , without the need for a pen and paper pad . By recording calls , conversations can be accessed at a later date , eliminating the risk of vital information being missed or forgotten .
Transforming BYOD so that it ’ s user-friendly and secure is also necessary . This is a win-win for employee and employers as users can have a separate number , dialler and contacts directory for work-only . Businesses can enhance employee satisfaction , productivity and facilitate a better work / life balance leaving staff uninterrupted by business calls after hours . Paired with access to mobile data paid for by the business , this will further encourage employees to utilise their personal devices and increase business cost savings on handsets .
By embracing a solution that integrates these tools , organisations can flex their agility , enabling mobile workforces to collaborate effectively regardless of their location or the devices they use . www . intelligentcxo . com
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