28 .

Businesses can use quiet hiring to address quiet quitting

An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America

12 . LATEST INTELLIGENCE :

Whitepapers from Genesys and ninjaOne

ANALYSIS

34 .

Understanding customers and their needs

14 . TECH TRENDS :

Five actions LastPass users need to take now to ensure they are as protected as possible

66 . BUSINESS INSIGHTS :

The importance of educating healthcare employees in cybercrime prevention

. 41 .

70 . FINAL WORD :

Genesys : How to eliminate bad customer experiences and build customer loyalty

18 . INFOGRAPHICS :

Study finds that technical debt and skills shortages threaten to stifle innovation

20 . EDITOR ’ S QUESTION :

How can a business create an equitable workplace ?

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