BUSINESS PROFILE

Avaya provides contact centre and communications solutions and can trace its history back to the founding of the Bell Telephone Company . Steve Joyner , Vice President , Avaya UK and Ireland , told Intelligent CXO about how the company creates an environment where employees feel valued , productive and have the opportunity to learn and grow .

Tell us a bit more about your business and how it started .

Avaya is shaping the future of customer experiences with innovation and partnerships that help organisations achieve strategic ambitions and desired outcomes . We provide contact centre and communications solutions that are redefining customer and employee engagement . Our solutions power experiences that delight end customers . Avaya can trace its history all the way back to the founding of Bell Telephone Company and the invention of the telephone in the late-nineteenth century as it was originally part of AT & T . A new business , Lucent Technologies , was eventually spun out of AT & T , which in turn spun out various business units some years later . That resulted in the creation of Avaya , which has

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