HOW A MULTINATIONAL SOFTWARE COMPANY USES ERUDIT TO REDUCE TALENT CHURN
This international and multilingual organization builds software for banks and microfinance institutions to improve process management and to respond to other technological needs .
Headquartered in Mexico City , the software company ’ s employees are distributed over four countries : Mexico , Peru , Colombia and the USA . All four locations are employing the hybrid work model , allowing employees to work remotely or in-office .
In 2019 , the software company decided to create a new entity , which split its workforce into two organizations . This had a profound impact on the company ’ s performance .
The de-merger of the software company affected workforce and business performance . Executives and the human resources ( HR ) department struggled to understand employee sentiment about the major change and its implications on the workforce . Seeking clarity and solutions to the decline in business performance , the software company decided to use Erudit in 2021 in order to :
• Get to the bottom of employee sentiment
• Measure workforce well-being
• Gain insights for solutions to voluntary turnover and drop in sales and productivity
Their main challenges :
• Avoid voluntary turnover
• Improve productivity , particularly in sales and client services x