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Summary

This international and multilingual organization builds software for banks and microfinance institutions to improve process management and to respond to other technological needs .

Headquartered in Mexico City , the software company ’ s employees are distributed over four countries : Mexico , Peru , Colombia and the USA . All four locations are employing the hybrid work model , allowing employees to work remotely or in-office .

Challenge

In 2019 , the software company decided to create a new entity , which split its workforce into two organizations . This had a profound impact on the company ’ s performance .

The de-merger of the software company affected workforce and business performance . Executives and the human resources ( HR ) department struggled to understand employee sentiment about the major change and its implications on the workforce . Seeking clarity and solutions to the decline in business performance , the software company decided to use Erudit in 2021 in order to :

• Get to the bottom of employee sentiment

• Measure workforce well-being

• Gain insights for solutions to voluntary turnover and drop in sales and productivity

Their main challenges :

• Avoid voluntary turnover

• Improve productivity , particularly in sales and client services x

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