CXO INSIGHT demand for Digital Transformation services and solutions , this was a busy period for UST as we supported both existing and new clients .

Can you tell me more about how UST is playing a leading role in tackling the digital skills gap ?

In terms of supporting our employees , we introduced a number of initiatives to remain connected with one another , such as a Virtual Coffee Series , Meditation and Relaxation sessions and Career Velocity – a technology solution to enable career mobility and skills development .

Which are some of the bigger companies you work with ?

Our clients include some of the world ’ s largest companies including more than 140 in the Global 1000 . With an average client tenure of over 10 years , we are focused on quality over quantity and building excellent client relationships .

In the UK , we ’ re proud to work with the leading national health and beauty retailer , Boots . They approached us with the challenge of consolidating 130 million customer records across more than 10 dated legacy systems into 60 million composite records .

With our help , Boots now has access to a holistic view of each of their customers with all their vital information in one place , ultimately enabling them to deliver a more personalised customer experience through targeted marketing .

The rise of the digital economy has created an urgent tech skills gap , which currently results in three in four workers globally lacking the digital skills needed by businesses . At UST , we have very diverse tech skills requirements so we are focused on building a talent model which can keep pace with emerging needs .

For example , in the UK we have partnered West Midlands Combined Authority to enable us to recruit graduates from digital bootcamps who have been specifically trained in the skills we need , helping to boost tech education and recruitment in the region .

We also launched a Leeds Digital Development Centre in 2018 at our

WITH AN AVERAGE CLIENT TENURE OF OVER 10 YEARS , WE ARE FOCUSED ON QUALITY OVER QUANTITY AND BUILDING EXCELLENT CLIENT RELATIONSHIPS .

On the other side of the Atlantic , we partnered with Nourish + Bloom Market earlier this year to launch the first hybrid autonomous grocery store with robotic delivery . UST ’ s Voice and Gesture AI technology delivered a three times faster checkout experience for customers while our Cold Truth solution provided IoT-based , realtime food temperature measurement helping to improve operational efficiency .

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