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Lack of IT support negatively impacts field workers ’ attitudes toward technology
lack of support from their company ’ s IT department is
A having a detrimental impact on field workers ’ attitudes towards technology , while also endangering the success of Digital Transformation initiatives , new research has found . don ’ t feel they are given enough help and support when they are expected to start using a new piece of technology or digital solution . As a result , 32 % of field workers also stated that they often struggle to learn how to use new technologies .
With the nature of their work meaning that they are rarely at the office , digital solutions can be an effective way of improving field workers ’ communication with the rest of the business , as well as improving efficiency and productivity .
However , the data , published in WorkMobile ’ s The Forgotten Workforce report , has revealed that although 73 % of field service professionals use some form of digital technologies while out in the field , many remain unconvinced of their usefulness .
When asked to describe their feelings towards the rollout of new technologies many seemed apprehensive , with more than a third ( 35 %) saying that they are generally reluctant to embrace them . The majority ( 55 %) that they think it can cause problems if they ’ re not implemented carefully .
Some of this may be linked to a lack of support from the business during the rollout , with 41 % of those surveyed saying that they
Workday announces innovations to support customers in the changing world of work
Workday , a leader in enterprise cloud applications for finance and human resources , has announced a range of innovations and initiatives designed to help support customers in the changing world of work . These include new capabilities to help elevate the office of finance , ways to create more personalised employee experiences and establishing a more open and connected Workday to help companies adapt and thrive in today ' s dynamic environment .
According to a recent McKinsey Global Survey on digital strategy and investments , nine in 10 C-level and senior leaders say their organisations have pursued at least one large-scale Digital Transformation in the past two years . This underscores the importance of technology in helping organisations meet the rapidly evolving needs of their workforce and business .
" Whether it ' s planning for the unknown , supporting employees in new working models or embracing technologies that deliver the insights needed to drive the business forward , our customers have navigated an immense amount of change over the last few years and technology has played a critical role in enabling them to adapt ," said Pete Schlampp , Chief Strategy Officer , Workday . " With customer service as a core value , our focus has and will always be on supporting our customers through innovation to meet their needs today and in the future ."
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