Intelligent CXO Issue 17 | Page 42

The challenge of rapid growth
Established in 2014 , My Plan Manager has grown swiftly , ranking second overall in the 2020 Deloitte Tech Fast 50 Awards with growth of 1621 % in the prior threeyear period .
“ This rapid growth rate was putting significant pressure on the IT systems that we had in place within the company ,” said Richard Hilliard , Chief Technology Officer , My Plan Manager . “ Systems that had worked well initially were no longer providing the level of support that we needed .
“ We also needed to find a way to provide the level of technical support that new staff hires required as they settled into their new roles . In this area , the internal IT team was starting to struggle .”
A new technology partner team assessed a range of options . After carefully vetting a shortlist of prospective Managed Service Providers ( MSPs ), a contract was signed with Tecala in late 2019 .
“ We were very impressed with Tecala ’ s industry insights and they were also prepared to invest time in getting to understand our organisation and how it functions on a day-to-day basis ,” said Hilliard .
The first project undertaken by Tecala for the company was the replacement of its ageing IP Office telephony system which was increasingly unable to meet the demands of staff and clients .
“ We had realised that we needed more flexibility when it came to staff mobility and servicing our multiple office locations ,” said Hilliard . “ We felt a cloud-based system would be a better fit .”
Tecala investigated several unified communications replacement options with the project to implement and subsequently manage the platform completed in late December 2019 .
After recognising that external assistance would be required , the My Plan Manager management
“ Tecala worked to configure the new platform so that it closely met our requirements ,” said Hilliard .
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