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The Citrix Work Rebalanced report is based on a global survey of 900 business leaders and 1,800 knowledge workers . It assessed how organisations are adapting to new employee expectations of work and how business leaders can ensure that they are doing enough to attract , retain and engage their people . The research found that when implemented properly , hybrid work can lead to a more productive , healthy workforce .

Leaders lack trust

The past two years have highlighted the importance of empathetic , human-centred leadership . Business leaders have been forced to trust employees even when they can ’ t see them and employees have needed to trust their leaders to treat them fairly and sympathetically , as they navigate difficult situations such as home-schooling and sickness .

However , despite 67 % of business leaders across multiple countries saying their organisation trusts its employees and 76 % of employees feeling trusted by their employer , half of business leaders believe that when employees are ‘ out of sight ’ of colleagues and management they do not work as hard , with this figure rising to 62 % of UK business leaders . In fact , almost half ( 48 %) of business leaders say that they have installed monitoring software on their employees computers to check when they are working and what they are doing and 32 % say that they are considering doing so . This is because 36 % of employers feel employees work harder if they are being monitored .

The research also found eight in 10 employees globally feel it is very important they can trust their employer to be transparent and honest with them , as well as treat them fairly and with respect . Over half ( 57 %) of hybrid workers also flagged they trust their employer compared to 41 % of office workers and 42 % of remote workers .

“ Leaders that trust their employees when it comes to hybrid work will undoubtedly see long-term advantages to the culture and productivity of their workplace ,” said

Mark Sweeney , regional vice president UK and Ireland , Citrix . “ Technologies such as Desktop-as-a-Service ( DaaS ) have given all companies the option to create a hybrid format that allows employees to work from where they are most productive , and decision makers need to realise that quite often that isn ’ t an office-based setting .”

“ Workers that feel trusted by their managers also feel valued by their employers on the whole . Doubts and hesitancy from leaders shouldn ’ t creep in if organisations implement hybrid working scenarios in the right way ,” Sweeney added . “ It ’ s high time we embrace a new , flexible world of work focused on outcomes and productivity , rather than presenteeism .” x

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