FEATURE into their employees ’ day-to-day reality , empathy must be at the forefront .
Preparing for significant shifts in talent needs
Managers who lead with empathy develop high levels of trust with their employees , create a culture of transparency and acceptance within their teams and prioritise people over processes .
They also contextualise performance and behaviour – proactively asking questions and seeking information to better understand the specifics of their direct reports ’ contexts . Gartner analysis shows that managers who display high levels of empathy have three times the impact on their employees ’ performance than those who display low levels of empathy .
A total 49 % of 238 surveyed HR leaders said they do not have an explicit future of work strategy while one-third reported that their future of work strategy focuses exclusively on hybrid and / or remote work . Yet , the COVID-19 pandemic will have a lasting impact on the future of work far beyond where employees are located .
“ HR leaders need to determine which future of work trends have and will alter , their organisation ’ s strategic plans and what immediate and longerterm workforce adjustments are required as a result ,” said Whittle .
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