GET TO KNOW consultants . The lessons of these decisions have influenced the management philosophy that I follow today .
What advice would you offer somebody aspiring to obtain a C-level position in your industry ?
Innovation and new technologies have changed the face of the call centre and unified communications markets in recent years . These changes are spurring growth and creating attractive career opportunities at technology vendors , service and solution providers and enduser organisations .
THE THREE MAIN PERSONALITY TRAITS I WOULD LIKE TO THINK ARE PART OF MY PERSONAL STRENGTHS ARE PATIENCE , PERSEVERANCE AND THE ABILITY TO LISTEN .
Patience and persistence are required to advance to an executive management or C-level position . The opportunities are there for those that want to pursue them . Relying on the advance of external consultants and constantly learning are also important for career advancement .
What behaviour or personality trait do you most attribute your success to , and why ?
The three main personality traits I would like to think are part of my personal strengths are patience , perseverance and the ability to listen . These three traits I have developed over time and have helped me be able to develop a long-term vision and build comprehensive strategies . This benefits me in both my professional career and personal life .
What ’ s your go-to productivity trick ?
My approach to productivity is to always follow organised and regulated processes . This is not a trick , but more importantly , an approach for maintaining productivity and facilitating successful outcomes in both the short and long terms .
What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months ?
Over the past 12 months or so , we have improved the organisation structure of our company and are now experiencing measurable improvements to the performance of many of our business units and departmental functions with a new ERP system . We are pleased to say that we are managing our operational processes in a much smarter way .
Going forward , we are currently expanding our relationships with sales channel and go-to-market partners . On a product level , we are investing in expanding the cloud and hybrid system capabilities of our call recording solutions and adding AI technologies as well . x
64 www . intelligentcxo . com